Privacy Policy
Last Updated: March 15, 2025
At Cloudfuturex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our neural network programming education services. We're committed to transparency and compliance with Taiwan's Personal Data Protection Act and international privacy standards.
Information We Collect
When you sign up for our courses or contact us, we gather specific information to provide you with quality educational services. Here's what we collect and why.
Personal Identification Data
- Full name and preferred contact name
- Email address for course communications
- Phone number (optional, for urgent course updates)
- Mailing address in Taiwan for certificate delivery
- Educational background relevant to programming courses
Technical Information
Our website collects certain technical data automatically to improve your browsing experience and platform security:
- IP address and general location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on site
- Referring website or source
Course Interaction Data
To track your progress and improve our educational content, we monitor how you engage with our learning materials. This includes assignment submissions, quiz results, video watch time, and participation in discussion forums.
How We Use Your Information
Every piece of data we collect serves a specific purpose in delivering better education and support.
Course Delivery
We use your contact information to send course materials, schedule updates, assignment deadlines, and instructor feedback.
Platform Improvement
Technical data helps us understand which features work well and where students struggle, allowing us to refine our teaching approach.
Communication
Your email and phone number let us reach you about enrollment, course changes, and important announcements related to your studies.
Legal Compliance
We maintain records as required by Taiwan's educational regulations and data protection laws.
Data Storage and Security
Your information lives on secure servers located in Taiwan, with backup systems that follow industry-standard encryption protocols. We don't take security lightly.
Protection Measures
- SSL encryption for all data transmitted between your device and our servers
- Regular security audits conducted by third-party cybersecurity firms
- Restricted access to personal data—only authorized staff can view your information
- Automated backup systems with encrypted storage
- Two-factor authentication for staff accounts
- Annual security training for all employees handling student data
Data Retention: We keep your personal information for the duration of your enrollment plus five years afterward, as required by Taiwan's education ministry. Course performance data is retained indefinitely in anonymized form for research purposes.
Sharing and Third Parties
We're selective about who gets access to your data. In most cases, we don't share your information with outside parties—but there are a few exceptions.
When We Share Information
| Party | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Course enrollment payments | Name, email, billing address |
| Email Service Provider | Course communications | Email address, name |
| Cloud Storage Provider | Secure data backup | All encrypted student data |
| Analytics Platform | Website improvement | Anonymized usage data |
All third-party services we use are bound by strict confidentiality agreements and comply with Taiwan's data protection standards. We vet each provider carefully before entrusting them with any student information.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have significant control over your personal information. These aren't just theoretical rights—we've built systems to honor them.
- Access your personal data and request a copy in digital format
- Correct inaccurate or incomplete information in your profile
- Request deletion of your data after course completion
- Object to certain types of data processing
- Withdraw consent for marketing communications at any time
- Request data portability to another education provider
- File a complaint with Taiwan's data protection authority
How to Exercise Your Rights
Send an email to contact@cloudfuturex.com with "Privacy Request" in the subject line. Include your full name, email address used for enrollment, and specify which right you'd like to exercise. We'll respond within 15 business days and complete most requests within 30 days.
For data deletion requests, please note that we must retain certain information for legal compliance purposes, including financial records and course completion certificates. We'll delete everything else and confirm what remains in our system.
Cookies and Tracking
Our website uses cookies—small text files stored on your device that help us remember your preferences and understand how you use our platform.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like login sessions and course access. You can't disable these without breaking the platform.
- Analytics Cookies: Help us understand which pages students visit most and where they encounter problems. These are anonymized.
- Preference Cookies: Remember your settings like video playback speed and interface language.
- Marketing Cookies: Track whether you came from an advertisement. We only use these with your explicit consent.
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Most browsers let you block third-party cookies while keeping first-party ones active.
Student Data and Minors
Our courses are designed for adults aged 18 and older. If you're under 18, we require parental consent before enrolling, and your parent or guardian must review this privacy policy.
For students under 18, we collect the same information but also require a parent's contact details. Parents have the right to review their child's data, request changes, or withdraw consent at any time. We take extra precautions with minor student data and limit access even further than adult records.
International Data Transfers
While our primary servers are in Taiwan, some of our service providers operate globally. When your data crosses borders, we ensure it receives the same level of protection through standard contractual clauses and privacy shield frameworks.
If you're accessing our services from outside Taiwan, your information may be transferred to and processed in Taiwan, where data protection laws differ from your home country. By using our services, you acknowledge this transfer.
Changes to This Policy
Technology changes. Laws evolve. Our services grow. When we update this privacy policy, we'll post the new version here with a revised date at the top. For significant changes, we'll send an email notification to all enrolled students.
We recommend checking this page every few months, especially if you're concerned about privacy. Continued use of our services after policy changes means you accept the updates.
Data Breach Notification
Despite our security measures, no system is completely immune to breaches. If we discover unauthorized access to your personal data, we'll notify you within 72 hours via email and provide details about what information was affected and what steps we're taking to address the situation.
We'll also report the breach to Taiwan's data protection authority as required by law and work with cybersecurity experts to prevent future incidents.
Questions or Concerns?
If something in this policy isn't clear, or if you have specific questions about how we handle your data, we're here to help.
Cloudfuturex Education Services
802, Taiwan, Kaohsiung City, Lingya District
Jianguo 1st Rd, 169-2號B1
Email: contact@cloudfuturex.com
Phone: +886 4 2623 6894